Terms and Conditions

Terms & Conditions

Section One: Definitions & General Provisions

Article (1): Definitions

App: The “Mission” electronic platform (mobile app / website) acting as an intermediary between Beneficiaries and Professionals.
Beneficiary: Any natural person using the App to request services.
Professional: Any natural person who created an account as an independent service provider.
User: Refers to the Professional or Beneficiary using the App.
Task: Any job, consultation, or service provided by the Professional via the App.
App Management: The entity that owns and operates the Mission App.
Arbitration: An internal process through which one party can object to a dispute; App Management reviews the chat and decides.
Chat: The in-App communication channel where the parties agree on the type, value, and duration of the Task.
App Commission: The percentage deducted from the service value and due to the App Management.
Applicable Laws: The laws and regulations in force in the Kingdom of Saudi Arabia.

Article (2): Scope & Role of Mission

The App acts as a technical intermediary between Beneficiaries and Professionals and is not a party to the service contract.
The App does not provide direct services but only facilitates communication and marketing for Professionals.

Article (3): Restrictions

Services may not be provided through companies or institutions.
The Professional must be an individual who meets the acceptance criteria.

Article (4): Acceptance of Terms

Using the App constitutes full acknowledgment and acceptance of all terms and conditions.
App Management reserves the right to amend the terms at any time.

Article (5): Amendments & Updates

App Management may amend these Terms and the Privacy Policy at any time; changes are effective upon publication in the App.
App Management may request document updates from either party at any time.

Section Two: Conditions of Use

Article (6): Account Registration & Obligations

The User must provide accurate and correct data when creating an account.
The User is fully responsible for keeping login credentials confidential.
App Management is not liable for any unauthorized use resulting from the User’s negligence.

Article (7): Legal Capacity

The User must have full legal capacity and be at least 18 years old under KSA laws.

Article (8): Permitted & Prohibited Use

The User must use the App only for lawful purposes in accordance with KSA laws.
Any violation is borne solely by the violator; the App bears no responsibility.
It is prohibited to publish unlawful, offensive, or indecent content.
It is prohibited to use the App for fraudulent or illegal activities.
It is prohibited to attempt to hack or disrupt the App or its systems.
App Management may cancel any account that violates the Terms or policies.

Article (9): Intellectual Property

All content, trademarks, software, and designs are owned by App Management and protected by IP laws.
Use, copying, or republishing any part of the content without prior written consent is prohibited.

Article (10): Disclaimer & Limitation of Liability

The App does not guarantee uninterrupted or error-free service.
App Management is not liable for direct or indirect damages arising from use or inability to use the App.
Liability is limited in all cases to the commission received for the relevant Task.
The App is a marketing intermediary and not a direct party to the agreement.
The App does not guarantee service quality but guarantees fair mediation and arbitration procedures.

Article (11): Verification & Data Updates

Identity and submitted documents are verified within 3 business days.
The Professional must update their data whenever changes occur.
Any forgery or false/incomplete data may lead to account closure and legal action.

Section Three: Relationship Between the Three Parties

Article (12): Beneficiary Rights & Obligations

The Beneficiary has the right to request services from Professionals via the App.
The Beneficiary must provide accurate and clear information when requesting a Task.
The Beneficiary must pay the Task value and applicable commission through approved payment methods.
The Beneficiary may rate the Task after completion.

Article (13): Professional Rights & Obligations

The Professional may list services on the App in line with App policies.
The Professional must provide the agreed service professionally, with quality, and on time.
The Professional must not provide misleading data or false promises.
The Professional is entitled to receive their dues after deducting the App commission.

Article (14): Role of Mission as Intermediary

The App’s role is limited to technical and administrative intermediation and it is not a direct party to the sale or purchase.
The App is not responsible for the quality of the Task or the Professional’s performance.
The App bears no legal obligations arising from the direct agreement between Beneficiary and Professional.
App Management exclusively reviews the agreement documented in the chat and issues arbitration decisions.
Any agreement made outside the in-App chat is not recognized.

Article (15): Payments & Commissions

The App commission is a pre-agreed percentage of the Task value.
The User must pay all amounts through the approved electronic payment channels and is responsible for payment data accuracy.
App Management may hold the amount until the Task is completed or arbitration is issued.
Completing the payment is considered final acceptance of the order.
The App is not responsible for delays or payment failures caused by payment providers.
The App may suspend or cancel any payment transaction suspected of violating laws or policies.

Article (16): Payouts to Professionals

Payout is allowed after confirming completion of the Task.
No payout is made if the Task is under arbitration until a decision is issued.
Payouts are transferred to the registered bank account within 7 business days unless force majeure applies.

Article (17): Commission Deducted from the Professional

The App collects a 23% commission from the Task value.
A service fee of 2 SAR is collected per Task.
15% VAT is added to the agreed amount in the invoice issued to the Beneficiary.

Article (18): Cancellation, Refund & Disputes

Either party may cancel or reject the Task before acceptance with no fees.
The Beneficiary may cancel within 5 minutes of acceptance subject to review of completion percentage.
The Professional may cancel within 5 minutes of acceptance subject to review of incurred damages.
The Task may not be cancelled after more than 5 minutes from acceptance.
Refunds are made to the Beneficiary’s wallet or original payment method within 15 business days.
In case of disputes, the App’s role is limited to arbitration based on the chat agreement.
Arbitration decisions are issued within 5 business days and are final and binding.
If amicable settlement fails, either party may escalate to the competent authorities in KSA.

Section Four: Additional Provisions

Article (28): Governing Law & Jurisdiction

These Terms and the Privacy Policy are governed by the laws of the Kingdom of Saudi Arabia.
Exclusive jurisdiction lies with the competent Saudi courts.

Article (29): Dispute Resolution

App Management seeks to resolve disputes amicably as far as possible.
If amicable resolution fails, App Management may refer the dispute to arbitration or to the competent court.

Article (30): Account Suspension or Termination

App Management may suspend or terminate any account that violates the Terms or misuses the App.
The User may request account closure after settling all outstanding financial obligations.

Article (31): Communication & Official Notices

The registered email, mobile number, or in-App notifications are the official communication channels.
The User must keep contact details updated to receive all notifications.